TERMS OF SERVICE AGREEMENT

 

All commissions must adhere to the following terms:

 

  1. Payment must be made in full, within thirty (30) days once an invoice is received and no work will be started until payment has been received. Should this period expire and a new invoice is requested, a $5 fee applies.

  2. Work must not be used for-profit, additional licensing rights can be purchased from Nethartic (please send an email about this). Profile photos are fine. You may re-post to your own account as long as ‘Nethartic’ is tagged/mentioned. You must seek permission to use any work (both commissioned and not) in YouTube content. Licensing may be purchased on request on the commissioner ONLY.

  3. Prices are non-negotiable.

  4. Commissioned work is non-refundable, any major changes to a piece will require an additional fee. Small changes are allowed if they are the fault of the artist (inaccurate colouring, uncoloured areas, messy colouring ect).  Sketch will be sent to the commissioner before lineart is commenced, and colours provided as reference are assumed correct. Colours not on reference sheets/hex value will be assumed and 1 change to the colours is allowed. If a refund requested, the amount equal to work not completed will be returned.

  5. The Nethartic signature must not be removed from the commissioned image under any circumstance. This helps the artist be identified, and is important to branding content.

  6. By paying the invoice, the commissioner automatically signs and acknowledges the above terms and fully understands their standing within them. The commissioner is liable for any/all misunderstandings of these terms.

  7. Repeat customer discount of 10% applies every additional time they request a commission. This may not be applied to items such as prints and other physical goods. The 10% return customer discount may also not be applied when commissions are advertised for a discount greater than 20%

  8. Payment of an invoice is treated the same as a signature – i.e the client agrees to all terms and accepts their legal standing within the commission. Any breaches of contract on both the client and artist side will be treated accordingly.

  9. Please reply to the sketch approval message by 2pm the day that it is sent. Replying later than this (eg: 5:30pm) will push the completion date back by 1 business day. This applies to every subsequent day that I do not hear from you, and I will contact you 1 week from the time that I send the sketch approval message to check in with you.

  10. If you have paid, and then not provided additional information, I am unable to set a completion date for your commission, and your start date will be the first business day after getting sufficient information regarding your commission. I will contact you 1 week after the last un-replied message.

  11. When commissioning NSFW pieces, the commissioner agrees that both the commissioner and the character(s) depicted are over the age of 18. If I feel that you are under the age of 18, I will ask for a picture of a licence/proof of age document. Name and DOB are all that are needed, address and other information may be cropped out. This information will be checked against the PayPal invoice. If you order a NSFW piece and I find out that you are a minor, your commission will be immediately terminated and refunded for work not completed. It doesn’t matter if you’re 18 next week – come back when you’re legally old enough to commission NSFW.

  12. If you are under the age of 18, I require a contact of your parent/guardian so I can make sure that you are not stealing their money. Minors are not legally allowed to sign contracts (agreeing to TOS), so I will need your parent/guardian to purchase on your behalf.

  13. All characters you commission MUST be your own, or be a gift for someone else. If I find out that you do not own a character that you claim to, you will be blacklisted without warning. If the work has not been completed, you will be refunded.

  14. After a year of no-contact, the commission will be considered void and no refund will be given

 

 

Turnaround times:

Depending on how many people are in the queue, as well as my personal schedule, commissions may take anywhere from one day to three weeks. During periods where I have a heavy workload due to university, commissions may take over 3 weeks to complete. An email will be sent regarding delays in commissions if this is the case. You will be notified of when your commission will be started, as well as the expected finish date. I currently work in a ‘slot’ system. There are generally 5 commission slots per week – however, this may be reduced to account for larger commissions. Your work will be started on a Monday and finished on a Friday unless specified otherwise.

 

Rush jobs:

If you want your commission now, there are extra costs associated with it. I have two plans available to choose from when handling rush jobs…

Priority (24 hour turnaround): 200% of commission price

Express (7 day turnaround): 150% of commission price

 

 YCH:

All YCH sales are final. Payment must be made in full within 24 hours of winning bid, failure to do so will result in the auction re-opening and continuing from where it left off. All terms from the above terms of service apply to YCH sales, with the exception of the 30-day payment window: in which the 24 hour window applies.

*Updated 27/05/2019

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